BASIC FUNCTION基本职责

The Western Restaurant Manager is responsible for providing an efficient and high quality service in western restaurant. The western restaurant is responsible for continually

岗位职责/职位描述

DUTIES AND RESPONSIBILITIES职责和义务

1.Reports to Captain for instructions about the menu.向领班汇报有关菜单的指令。

2.Sets table according to established procedures.根据所制定

1.Employee entry and exit management, labor contract management, probationary period. management, employee reward and punishment management, employee turnover management, and employee satisfaction sur

岗位职责:

1、核对精英会员和VIP客人信息，确保房间是按照客人的特殊要求所安排，熟悉所有常客并且了解他们的特殊爱好，随时确保他们的需要被满足，确保为客人提供人性化服务；

2、为行政楼层提供餐饮服务，整理工

- 英语口语流利

- ，笑容佳，良好的沟通协调能力及对客服务技巧

- 适应三班倒的班次

Minimum 2 years experience in Front Desk/Guest Relations in an International class hotel

具备2年以上国际酒店前台或宾客关系经验

Be familiar with FD service steps and the Opera system

熟练前台操作流

-Preferred with hotel work experience；

有酒店工作经验优先考虑；

-Fluent in English；

英语口语流利；

-Good Sense of service；

服务意识强；

-Good in English

英文良好

-Good sense of customer service

良好的对客服务意识

-Preferred with international hotel work experience

国际品牌酒店工作经验优先考虑

-Opera operation experience is p

将布草放入洗衣机并加入规定数量的洗涤液、皂液或其它清洗剂。

Loads linen into washer and adds specified amount of detergent, soap, or other cleaning agent.

操作自动水洗及漂洗布草的机器。

Operates mac

Ensures services provided by the Guest Services Agents are always available and are always carried out to define Standards with the utmost efficiency, consistency and courtesy as detailed in the Depar

Ensures all telephone calls are handled in a polite, efficient manner.

确保用礼貌，有效的方式处理所有来电。

Reports complaints or problems to Team Leader/ Assistant Manager if no immediate solution

1、实现客房销售和收益的最大化，其中以客房促销最为重要；

2、实现客房销售和收益的最大化，其中以客房促销最为重要；

3、发展并保持对主要业务来源的高水平沟通，并在必要的时候反馈给收益管理总监。

4、

This position is responsible in achieving the Corporate objectives and revenue goal of the hotel. Develops strong rapport and builds business relationship with local customer base through sales calls

Position Overview：

1.Take charge of daily sales activity to achieve ambitious growth targets in China.

2.Take responsibility for market intelligence, strategic market planning and developing of reg

1. Provides senior level support in functional areas of People & Organization including but not limited to recruitment and employment, maintenance of personnel records’ employee and/or labour relati

沟通表达良好

良好服务意识

流利英文口语

星级酒店工作经验优先考虑

岗位要求：

1.有良好的职业操守 Good Character and Ethics.

2.具有3年以上5星级酒店楼层主管工作经验 With 3 years working experience in more than 5 - star hotel Floor Supervisor

具有部门培训经验