岗位职责:
1.负责为团队及VIP客人提供全过程的服务,对客户关系及客史资料进行维护;
2.充分了解客人的入住和离店时间,与客人有较强的沟通,对客人的历史和喜好有很好的了解;
3.为客人提供最新、准确的信息;
1.This position is concerned with the overall care and attention, hospitality and service given to our customers throughout their stay.
确保客人收到高质量的服务
2.Acts as the first point of contact