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铭门供应链管理（厦门）有限公司
铭门供应链管理（厦门）有限公司招聘亚马逊运营专员,客户关系主任-Customer Relation Associate,单证文件主管（美加线）,客服操作主管Customer Care ＆ Operation,（海运） 客服与操作经理,（海运） 客服与操作主管,（海运） 资深客服与操作专员,区域业务发展经理,资深客户关系主任 - Senior Customer Relation Associate,（海运） 客服与操作专员,航线主管-澳新,航线主管-拉丁,航线主管-北美,文件单证专员,亚马逊运营主管
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| 招聘职位：（海运） 客服与操作主管
(1人)
No.2781674
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| 招聘单位： 铭门供应链管理（厦门）有限公司
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单位资料
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招聘期限： 2024-07-03 2024-08-02 16:07
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联 系 人： 林小姐(人事主管)
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联系电话： (合则约见、谢绝来电)
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通信地址： 厦门市思明区吕岭路1819号精图数码大厦B座701-6(361000)(合则约见、非请勿访)
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| 职位基本信息
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| 学历要求： 大专以上
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| 职位性质： 全职
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工作经验： 五年工作经验以上
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| 外语要求： 英语水平要求熟练
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年龄要求： 26岁至33岁
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| 工作地点： 厦门市思明区
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| 参考月薪： 9000-12000元/月
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| 职位职责和职位要求
(Job Responsibilities & Requirements)：
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You will supervise and guide the customer care & operation team with the objective of delivering optimal customer experience and operation excellence through a well- structured, professional and motivated team.
- Proactively supervise the team via workload and reallocation monitoring, recruitment, performance management, disciplinary, training, improvement, etc.
- Planning and forecasting for the customers handled by the team.
- Root cause analysis for deviation and work out the related resolutions to avoid any future occurrence.
- Participate in workshops and conference calls with different stakeholders related to queries and deviations
Your Responsibility 职位描述
1. Follow up SOP/KPI to improve working efficiency, adjust workload based on regular measurement.
2. Set up proper back up system in team ensure work can be covered upon any absence.
3. Handle service problem, complaints and claim from relevant parties, report to direct supervisor timely if any service failure and issue accident/TCD report.
4. Ensure operation system is 100% implemented, follow up with each system operator if any non-compliance.
5. Strictly follow and implement company credit policy, monitor and settle the outstanding accounts with the customers and business partners.
6. Support business development & sales team （including quotation preparation, local charge update, etc） to discover and develop potential customers to target/secure new business.
7. Being proactive part of continuous improvement program with corporate accounts.
8. Give training and coach to team member on regular basis
9. Various report preparation and any adhoc task assigned by the manager.
We Expect
1. CET 4 or above is a must, fluently read, speak and write in English 英语四级以上，听说读写流利
2. More than 5-year experience in freight forwarding, familiar with shipping FCL & LCL products 有5年以上国际货代经验，熟悉海运拼箱和整箱操作流程
3. More than 2-year experience as team leader, detailed focused, know well how to monitor team member and willing to learn for career growth. 2年以上管理经验，善于关注细节与赋能团队。抗压能力强且有愿力持续提升自我。
4. Good communication skills, strong sense of team spirit and responsibility. Ability to multi-task, manage time well and finish work before deadline. 良好的沟通能力及强烈的团队协作精神与责任心。 能同时处理多项任务，良好的时间管理能力并按时完成工作。
5. Experience of Transpacific routes （USA & Canada） is a plus 北美航线经验为佳。
6. Experience of project cargo handling is a plus 有项目货操作经验为佳。
We offer
1. Competitive salary and benefit package 良好的薪酬和福利体系
2. Internal job transfer opportunity 内部轮岗体系
3. Talent development program 内部培训提升机制
4. Inspiring work environment and culture for career building 积极向上的工作环境和团队文化
5. Competitive remuneration and professional career development path will be offered to the highly qualified candidates. 为优秀的候选人提供有竞争力的报酬以及专业的职业发展路径。
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联 系 人： 林小姐(人事主管)
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联系电话： (合则约见、谢绝来电)
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联系地址： 厦门市思明区吕岭路1819号精图数码大厦B座701-6(361000)(合则约见、非请勿访)
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公司性质： 私营股份制
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公司行业： 交通/运输/物流 航天/航空
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专注于国际、国内物流供应链服务、管理的企业，主营国际海空运进出口、订舱、报关、报检、拆箱、仓储、贸易、国内海陆及陆路运输等相关业务，其核心竞争力亦是为跨国公司在中国投资企业提供量身订造的供应链解决方案，满足客户采购、生产以至销售等需求。
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