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陶朗分选技术(厦门)有限公司
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招聘职位:IT支持专员/IT Support Technician
(1人)
No.3039619
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招聘单位: 陶朗分选技术(厦门)有限公司
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单位资料
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招聘期限: 2024-06-26 2024-07-26 13:38
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招聘部门: TOMRA
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联 系 人: Xu(HR)
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联系电话: (合则约见、谢绝来电)
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通信地址: 厦门市湖里区火炬园围里北路418号火炬数码广场2号楼4楼(361006)(合则约见、非请勿访)
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职位基本信息
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学历要求: 本科以上
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职位性质: 全职
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工作经验: 二年工作经验以上
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外语要求: 英语水平要求良好
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工作地点: 厦门市湖里区
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上班时间:
8.0小时/天
5天/周
正常白班
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薪资福利: 五险、住房公积金、商业保险、带薪年假、年终双薪、绩效奖金、交通补贴、通讯补贴、餐饮补贴、节日福利、专业培训、定期体检
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职位职责和职位要求
(Job Responsibilities & Requirements):
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Position Overview: As an IT Support Specialist, you will work in the global IT Infrastructure and Support Team focusing on local IT support for regional offices. You contribute to a reliable, professional, and timely IT support for end users. You need to have a customer-centric approach to resolve issues and provide services offered by the Group IT Service Catalogue. 作为 IT 支持专员,您将在全球 IT 基础设施和支持团队工作,专注于为区域办公室提供本地 IT 支持。最终为用户提供可靠、专业和及时的 IT 支持做出贡献。以客户为中心,去解决问题,并提供集团 IT 服务目录包含的IT服务。
Main Responsibilities: 1.User Support(用户支持) 1)Provide L1 Helpdesk support to end users. 为最终用户提供 L1 服务台支持 2)Manage the IT onboarding process for new hires. 管理新员工的 IT 入职流程 3)Manage hardware collection in the offboarding process. 离职流程中IT硬件收集
2.IT Service Management(IT 服务管理) 1)Handle IT requests and incident reports based on assigned priority. 根据分配的优先级处理 IT 请求和事件报告。 2)Collect the required information to escalate to L2/L3 support and help in troubleshooting. 收集所需的信息以升级到 L2/L3 支持并帮助进行故障排除 3)Review global tickets within your groups and collaborate with the global IT Support organization. 查看自己所在组的工单,并与全球 IT 支持组织协作 4)Report and coordinate support case with 3rd parties (hardware / software /service provider) 发现并协调支持第三方(硬件/软件/服务)供应商
3.Client Administration(用户管理) 1)Prepare client computers, mobile devices. 为新员工准备客户端计算机、移动设备。 2)Support users with Windows based client computers and other IT provided equipment. 支持用户使用基于 Windows 的客户端计算机和其他 IT 提供的设备。 3)Help senior IT staff with administration and facility work. 帮助高级 IT 人员进行管理和设施工作。 4)Audit client computers and report compliance issues. 审核客户计算机并报告合规性问题。 5)Perform maintenance at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other installations or fixes. 提供桌面级别维护支持,包括系统安装,硬件维修、外围设备交付或其他安装或修复。
4.Asset Management(资产管理) 1)Manage the handout of assets such as desktop and laptop computers, phones and IT related supplies and ensure the asset records are maintained. 管理台式机和笔记本电脑、电话和 IT 相关用品等资产的分发,并确保资产记录得到维护。 2)Manage local equipment ( conferencing systems and printers). 管理本地设备(例如,会议系统和打印机)
5.Infrastructure Management(基础设施支持) 1)Check local IT infrastructure, assuring that all systems are in accordance with the provided checklists. 检查本地 IT 基础设施,确保所有系统都正常运转。 2)Support local events like Town Hall meetings and assure the systems are operational prior to the event, provide expert help during the event. 支持公司会议等当地活动,并确保系统在活动前正常运行,在活动期间提供专家帮助。 3)Assist remote infrastructure team and provide local hands and feet support for the on-premises infrastructure hardware. 协助远程基础架构团队,并为本地基础架构硬件提供本地支持。
Main Requirements: 1.End user IT support experience. 终端用户 支持经验 2.Experience with communication and collaboration systems (Outlook, Teams, O365). 具有通信和协作系统(Outlook、Teams、O365)的经验 3.Basic network technology and security knowledge (WAN, LAN, WLAN). 基本网络技术和安全知识(WAN,LAN,WLAN)。 4.Basic Windows Server (2019/2022) or Linux administration knowledge. 基本的 Windows Server (2019/2022) 或 Linux 管理知识 5.Fluent in English. 英语流利 6.Superior communication and social skills. 良好的沟通能力和服务意识
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自新版上线以来该单位的简历回复率为1%
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联 系 人: Xu(HR)
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联系电话: (合则约见、谢绝来电)
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联系地址: 厦门市湖里区火炬园围里北路418号火炬数码广场2号楼4楼(361006)(合则约见、非请勿访)
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电子邮件: (请通过系统申请职位,系统会自动把你的应聘简历发给我)
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有关单位更为详细信息,请浏览本单位网站
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公司性质: 外资(欧美)
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公司行业: 环保
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公司规模: 101-200人
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TOMRA was founded on an innovation in 1972 that began with the design, manufacturing and sale of reverse vending machines (RVMs) for automated collection of used beverage containers. Today TOMRA provides technology-led solutions that enable the circular economy with advanced collection and sorting systems that optimize resource recovery and minimize waste in the food, recycling and mining industries and is committed to building a more sustainable future.
TOMRA has ~100,000 installations in over 80 markets worldwide and had total revenues of ~1.1 billion NOK in 2021. The Group employs ~4,600 globally and is publicly listed on the Oslo Stock Exchange (OSE: TOM).
TOMRA group established a wholly-owned subsidiary in Xiamen, China in 2010, including 2 business divisions of collection and sorting. As the headquarters of Greater China, TOMRA carries out the export of core modules and spare parts of collection equipment import and sales of complete sets of sorting equipment.
In early 2015, the sorting division established a R&D center in Xiamen to carry out independent R&D, production and sales in the market segments of sorting equipment, focusing on the Chinese market and promoting to global customers.
陶朗集团成立于1972年,创立之初,陶朗主要设计、制造和销售用于收集废弃饮料瓶的自动退瓶机。如今,陶朗提供技术领先的行业解决方案,包括先进的废弃物收集系统,以及用于资源回收、食品、矿产等领域的领先分选技术,致力于创造一个更可持续的未来。
陶朗集团在全球80多个国家和地区拥有约10万台设备安装量,2021年总收入约为11亿欧元。集团在全球拥有约4600名员工,并在奥斯陆证券交易所(OSE:TOM)上市。
陶朗集团于2010年在中国厦门成立全资子公司,包含收集和分选两大事业部,并作为大中华区总部,开展收集设备核心模块和零配件的出口、分选设备的整机进口和销售。
2015年初, 分选事业部进一步在厦门成立了研发中心, 针对分选设备的细分市场领域进行独立自主的研发、生产和销售,以中国市场为重心并推向全球客户。
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