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厦门海辰酒店有限公司
厦门海辰酒店有限公司招聘残疾人,服务中心文员,前台经理Reception Manager,前台主管Reception Supervisor,司机Driver,前台接待员Receptionist,楼层主管Floor Supervisor,楼层服务员Room Attendant,西餐厅服务员,Sales Manager 销售经理,保安员Security Guard,员工餐厅主管Cafeteria Supervisor
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| 招聘职位：前台主管Reception Supervisor
(2人)
No.2986613
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招聘期限： 2024-05-31 2024-06-30 14:12
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招聘部门： FO/前厅部
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联 系 人： 林先生(HR)
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联系电话： 0592-6885555-6568
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通信地址： 厦门市海沧区嵩屿东路88号(361026)(合则约见、非请勿访)
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| 职位基本信息
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| 学历要求： 大专以上
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| 职位性质： 全职
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工作经验： 不限
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| 工作地点： 厦门市海沧区
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| 参考月薪： 5000-6000元/月
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| 上班时间：
10.0小时/天
5天/周
3班倒
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| 薪资福利： 五险、住房公积金、带薪年假、年终双薪、节日福利、包吃、包住
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| 职位职责和职位要求
(Job Responsibilities & Requirements)：
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岗位职责/职位描述
BASIC FUNCTION基本职责
Responsible for coordinate all departments for daily activities proceeding smoothly, and organizing the front desk through the activities of satisfying guests.负责联络各有关部门协调当天工作进程并对接待员作全面督导。
DUTIES AND RESPONSIBILITIES职责和义务
1. Handle all duties according to hotel policies, procedures, internal rules and standards. 处理所有的工作都要依照酒店政策、程序、内部规定及标准。
2. Ensure that the activities of all Front Desk associates are performed on the basis of established procedures and standards.确保所有前台员工的日常工作根据拟定的程序和标准进行。
3. Handle high balance guest, and follow up PM/PQ rooms including pending account.处理超额消费客人，跟进PM/PQ房间，包括待解决账目。
4. Communicate with Housekeeping regarding VIP arrivals and expecting rooms.与客房部沟通，为预抵的重要客人安排好房间。
5. Print necessary operation reports for shift.打印该班次运作所需要的报表。
6. To be thoroughly conversant with hotel’s computer system and it’s back up procedure.彻底掌握酒店的电脑系统和备份程序。
7. Responsible for correct handling of cash and cheque, invoice, credit cards, vouchers and foreign currencies.负责正确处理现金和支票、发票、信用卡、付款凭证以及外币兑换业务。
8. Ensure that the requirements for daily checklists are met.确保每日检查表上的工作全部按要求与标准完成。
9. Be disciplined at all times, stand alert at the Front Desk, greet guests immediately and offer assistance before guest asking, focus your fully attention to the customers.任何时间都要遵守纪律，在前台站立时保持警觉，与客人礼貌的打招呼并且在客人开口之前提供帮助，将你的全部注意力集中在客人身上。
10. Daily PSB supervise and check, ensure to correct upload and accuracy rate 100%.日常督导和检查PSB录入，确保系统上传准确率100%
11. Responsible for double check Front Desk associate’s billing to ensure it is correct.
负责检查前台员工的账单确保无误。
12. Block and coordinate guestroom assignments to maximize room revenue and efficiencies based on arrival and departure patterns and special requests.在预离，预抵及客人特殊需要的基础上安排房间，保证房间高效运转及赢得最大利润。
13. Perform guest registration and room assignment and accommodate special requests of all customers. 完成客人的登记入住，房间分配以及协调所有客人的特殊要求。
14. Be knowledgeable about Wyndham Rewards. Participate and contribute Wyndham rewards program, ensure accuracy and activation rate meet brand target.了解温德姆奖赏计划。参与并积极的推广温德姆奖赏计划，确保正确率和活动率达到集团目标。
15. Have Opera and CISA skills, and be able to check-in/check-out including handling of reservation whenever the need arise.掌握Opera和CISA技能，能够办理入住和退房手续并能够处理客人预订所产生的问题。
16. Be aware of the hotel VIP/repeat guest/long stay guest/high value guest and pay special attention to make the guest have a memorable stay.知道酒店的贵宾/常客/长住客/重要客人并给予特别的关注，让客人拥有一个难忘的入住经历。
17. Assists in departmental training plan draft.协助制定部门培训计划。
18. Ensure a high level of cleaning is maintained in Front Desk.确保前台工作区域的高度整洁。
19. Ensure immediate and prompt guest attention to all guest concerns and complaints.确保立即和迅速的处理客人的问题及投诉。
RELATION其它
Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly熟悉财产安全，急救，消防的紧急程序和操作设备的安全性及合理性。
REPLACEMENT AND TEMPORARY MISSION 替代和临时任务
1. To be ready and responsible for other duties assigned by the management随时完成其它任务。
2. Complete on duty task assigned by Front Office Manager.完成前厅部经理布置的任务。
3. The hotel business functions seven days a week, 24 hours a day. All associates must realize this fact and be aware that at all times it may be necessary to move associates from their accustomed shift as business demands.员工需明确酒店是每周7天，每天24小时运作的行业。因工作需要，上班的班次会随时调整。
JOB SPECIFICATION工作要求
1. At least 2nd year college education至少2年以上大学专科教育。
2. At least1 year’s Front Desk experience至少1年前台的工作经验。
3. Good appearance, Personable, neat and tactful良好外貌，气质良好，头脑灵活，机智老练。
4. Female – 162cm, Male – 173cm女性身高不低于1米62，男性身高不低于1米73。
5. Verbal facility口头表达能力良好。
6. Be fluent in English language-second language preferred.英语流利，精通第二门外语优先。
7. Able to relate with different types of personalities能与不同个性的人交流。
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自新版上线以来该单位的简历回复率为6%
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联 系 人： 林先生(HR)
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联系电话： 0592-6885555-6568
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联系地址： 厦门市海沧区嵩屿东路88号(361026)(合则约见、非请勿访)
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有关单位更为详细信息，请浏览本单位网站
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公司性质： 国营企业
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公司行业： 酒店/旅游
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厦门海旅温德姆至尊酒店, 坐落于美丽的海沧湾，海沧大道的起点，是厦门市海沧区首家国际奢华五星级品牌酒店。其地理位置优越，与鹭江道和鼓浪屿隔水相望，紧邻出口加工区，厦门自贸试验区。交通便捷，至厦门高崎国际机场及厦门火车站仅需20分钟车程，距厦门动车北站仅需30分钟车程，到达高速入口仅需3分钟车程，与嵩屿码头仅相距500米，乘船至鼓浪屿及轮渡中山路仅需15分钟。
酒店共设353间豪华宽敞的客房及套房，宾客可凭窗眺望厦门岛、海沧湾及鼓浪屿的醉人景致，令人惬意舒畅。
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